At NS Forc, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we are here to help! Please carefully review our Returns and Refunds Policy to ensure a smooth and hassle-free experience.
1. General Policy
Due to the nature of our products (health supplements), we have specific guidelines for returns and refunds. We strive to provide quality products, but we understand that issues can arise with some purchases. Please read our policy carefully to understand how we handle returns, refunds, and exchanges.
2. Non-Returnable Products
For health and safety reasons, we do not accept returns on opened or used supplements. This is in compliance with industry standards and regulations to protect the safety of all customers. Once a supplement has been opened, it is considered used and therefore not eligible for return or exchange.
3. Eligible Returns
We accept returns for products that are defective or tampered with upon arrival. If you receive a product that is:
Defective (damaged, expired, or malfunctioning)
Tampered with (sealed packaging is broken or compromised)
You may be eligible for a return or exchange under the following conditions:
You must notify us within 7 days of receiving your order.
The product must be unused and in its original condition with all packaging intact (except in cases of defect or tampering).
4. How to Initiate a Return or Refund Request
To start a return or refund request, please follow these steps:
Step 1: Contact Us
Email us at: [email protected] within 7 days of receiving your order.
Provide the following information:
Order Number (located on your order confirmation email or receipt)
Product Name(s)
Description of the issue (e.g., defective, tampered packaging, etc.)
Photographic evidence (if applicable, such as a photo of the defect, tampered packaging, or product damage).
Step 2: Review and Approval
Once we receive your return request, we will review the details and notify you of your eligibility for a return or exchange. If the product is found to be defective or tampered with, we will provide a return authorization and instructions on how to return the item.
Step 3: Return Shipping
We will cover the return shipping costs for defective or tampered products. We will send you a prepaid return shipping label via email.
You are responsible for ensuring the return shipment is properly packed and shipped back to us in its original condition.
For returns of non-defective products, customers are responsible for return shipping fees.
Step 4: Refund or Exchange
Once we receive your returned product and verify the defect or tampered condition, we will issue a refund or exchange, as per your preference.
Refunds will be issued to the original method of payment.
Exchanges will be processed for the same product or a different product of equal value, subject to availability.
5. No Returns on Opened Products
As mentioned earlier, opened supplements are not eligible for return, refund, or exchange. This policy is in place to maintain the integrity of our products and protect the safety of all our customers. We strongly encourage you to review product details and ingredients before placing an order to ensure you are selecting the correct product.
6. Refunds Processing Time
Once we have received your return and processed it:
Refunds will be credited to your original method of payment within 7–10 business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges will be processed within 5–7 business days after receiving the returned product, subject to product availability.
7. Shipping Costs
For defective or tampered products, we will cover the cost of return shipping. We will provide you with a prepaid return label.
For non-defective products that you wish to return, you will be responsible for the shipping costs.
Shipping fees on your original order are non-refundable.
8. Damaged or Lost Shipments
If your order is damaged or lost during shipping, please contact us immediately. We will work with the courier service to resolve the issue, but you must notify us within 7 days of receiving your shipment.
If the damage is discovered after you have received and opened the package, please retain the damaged item and packaging and send us photos of the damage. This will help us assist you more effectively in filing a claim with the shipping carrier.
9. Exceptions
We do not accept returns or offer refunds for the following situations:
Products that have been opened or used.
Products that are not defective or tampered with.
Products purchased more than 30 days ago.
Orders that were shipped to incorrect or incomplete addresses provided by the customer (please verify your shipping details before completing your purchase).
10. Cancelling an Order
If you need to cancel your order, please contact us immediately via email at [email protected]. We will try to accommodate your cancellation request if the order has not been shipped. Once an order is shipped, it cannot be canceled, but you may return defective or tampered items as outlined above.
11. Contact Us
If you have any questions or need assistance with returns, refunds, or exchanges, please don’t hesitate to contact our customer support team:
Email: [email protected]
By purchasing from NS Forc, you agree to comply with this Returns and Refunds Policy. We are committed to providing a positive customer experience and will do our best to resolve any issues you may encounter.